Paid upfront for 1 yr membership not knowing Fit4Life was NOT military friendly. After 7 months of being patient all that I have received is disrespect from District Manager and Corporate office after seeking refund due to major service related medical issue.
Told it was pre-exisiting injury from Corporate then 2 months later that there is only a 3-day window to apply for refund from the District Manager. Neither of these explanations make any sense since the injury was after signing up and the 3-day refund policy was crossed out on the contract by former GM of the facility (Cameron). Why would I sign contract and pay in full knowing refund is not available after 3-days? Why not just pay monthly knowing if something happens, I can get out of the contract without financial loss?
Does not make sense. Company and their representatives will not provide in-writing why they are refusing refund.
Deceptive, fraudulent representation, and plain not military friendly. In the processes of suing and contacting local media to bring light their terrible business and customer service practices.
Product or Service Mentioned: Fit4Life Health Clubs Membership.
Reason of review: Return, Exchange or Cancellation Policy.